A Decade of Service Excellence: Calibre Cleaning Limited & Ashford Borough Council
Executive Summary
Since 2014, Calibre Cleaning Limited has maintained a comprehensive partnership with Ashford Borough Council, delivering diverse cleaning and maintenance services across the borough’s extensive property portfolio. This 11-year relationship demonstrates how specialised commercial cleaning services can support local government operations while ensuring high standards for residents and visitors.
Client Profile
Ashford Borough Council serves as the local authority for Ashford, Tenterden and surrounding Kent villages. The council manages a diverse property portfolio including residential housing, commercial facilities, public amenities, and community spaces, requiring reliable, flexible cleaning services across varied property types. Our initial five-year contract was won following a tender opportunity in 2014 and was extended several times during the Covid pandemic, as our services became essential to maintain excellent hygiene in residential communal areas. We successfully tendered again in 2023 with some additions to the specification.
Comprehensive Service Portfolio
Residential Property Services:
- Weekly cleaning of commercial areas within council-owned flats, independent living schemes, and bungalows
- Short-term housing accommodation cleaning
- Ad Hoc void cleaning to temporary accommodation
- External window cleaning for all communal areas
Specialised Maintenance Services:
- Annual cleaning of soffits, fascias, and bargeboards
- Emergency lighting testing, compliance checks, and functionality reporting
- Light fitting inspection
- PV solar panel cleaning for council properties and commercial units
Public Facility Management:
- Town centre public toilet facilities and Victoria Park toilet facilities
- Communal kitchen and staff break-out area cleaning
- External litter picking across council properties
- Ad hoc office cleaning services
Partnership Benefits
For Ashford Borough Council:
- Single contractor managing diverse cleaning requirements across extensive property portfolio
- Proactive maintenance reporting preventing costly repairs
- Cost-effective service consolidation supporting resident satisfaction
For Calibre Cleaning Limited:
- Long-term contract stability spanning over a decade
- Diverse service portfolio demonstration within local government sector
- Sustainable business relationship contributing to our social responsibilities
Operational Excellence
The partnership demonstrates exceptional adaptability, with Calibre Cleaning successfully managing varied property types, different cleaning frequencies from weekly maintenance to annual deep cleans, and specialised services including solar panel maintenance. The company maintains rigorous standards ensuring regular scheduling, comprehensive annual programmes, and proactive reporting systems.
Results & Impact
The sustained partnership reflects mutual satisfaction and service reliability. Calibre Cleaning’s comprehensive approach ensures council properties consistently meet standards expected by residents while supporting broader community service objectives. Key achievements include consistent service delivery meeting residents expectations, maintained public toilet standards in high-traffic locations, safeguarding vulnerable residents with planned weekly attendance, and reliable compliance support.
Future Outlook
As changes to the organisation in local government seem inevitable into 2026, demands for efficient service delivery will remain unchanged and Calibre Cleaning’s established relationship with Ashford Borough Council positions us for continued collaboration. The partnership exemplifies how comprehensive commercial cleaning services can support local authorities in maintaining community assets while achieving operational efficiency, ultimately serving broader community interests through reliable, long-term partnerships built on service excellence.
