With over 25 years’ experience of professionally cleaning a variety of businesses of all sizes, we understand what our clients are looking for when it comes to receiving a first-class cleaning service.
However, if you’re thinking of hiring a professional cleaner for the first time, you might be wondering what exactly you should be looking for from a company. To help you make the right decision, here are some of the most important factors we find our clients consider when hiring us:
- A high quality service
Customers hire commercial cleaners as they understand that they can provide a professional service, with far better results than if the client were to simply run a vacuum cleaner around their office and give the surfaces a wipe occasionally.
A commercial cleaner will be trained in the latest techniques and be armed with the correct equipment and products for the many different tasks that a professional clean entails, such as cleaning windows and toilets, sanitising food preparation areas, and removing stains from carpets. They will ensure that a client’s premises are not only visibly clean, but free of bacteria and germs, and smelling fresh.
2. Sticking to a task list
When you start working with a cleaning company, you can expect them to suggest a list of tasks and cleaning frequency. However, there might be particular areas of your premises that you’d like a cleaner to pay special attention to, or clean more often due to high traffic.
A good cleaning company will work with you to come up with a task list that is adhered to every time they visit but also reviewed with you to ensure the ‘end user’ – the people whose workspaces we are cleaning, are happy.
When you employ a commercial cleaner, they have a list of jobs to complete; when it falls to a member of staff, cleaning may not be as well planned and be hit and miss.
3. Flexibility and extras
Many customers prefer cleaning to be carried out during closing hours, to avoid disturbing staff or visiting customers. There may also be occasions when a workspace will be closed down for a period, such as over holidays, or when you have a big event coming up and want an extra clean to ensure your building is gleaming.
A good cleaning company will stick to a schedule that best fits your business operations but also provide a flexible service for when you need extra or fewer cleans, or a change to the regular time slot.
4. Competitive prices
When it comes to receiving a professional service, many clients understand that ‘cheap and cheerful’ just won’t do! It’s important that the fee is reasonable, yet at the same time high enough to ensure a quality service.
This ensures that clients can expect a highly trained cleaning operative, who takes pride in their work and respects the premises they are working in. They can also expect the fees to cover accreditations, insurance, training, good operating practices and investment in ISO quality management standards.
5. Excellent customer service
Communication is vital when hiring any contractor. A good cleaning company will respond to any queries you have promptly. They will also give feedback and advice on whether your cleaning schedule needs tweaking over time, perhaps due to an increase or decrease in staff numbers, or a change in the size, layout or use of your workspace.
They will also act as an extra pair of eyes to look out for any potential problems in your work environment such as health and safety, security or pest issues.
Overall, a great cleaning company will become a seamless part of your team, taking care of your premises as well as if they were their own.
Get in touch if we can help keep your business.