Seeking new suppliers is not always a top priority for businesses. Even if you’re not entirely satisfied with the service you receive, the potential disruption and time involved in appointing someone new can seem daunting. And highlighting a poor service is a conversation many people would sooner avoid.
But the cleanliness of your premises or offices is really not an area you can afford to compromise on.
If you’re considering changing your commercial cleaning contract, Calibre is here to help at every step of the way. We’ll liaise with your previous contractor, consult with the current cleaning staff and ensure a smooth transfer of information behind the scenes. What’s more, we’ll manage the continuity of service without affecting your business or brand.
Here are some questions and comments we frequently hear from businesses that indicate it’s time to switch:
“We’ve never had a contract cleaner – do we really need one?”
Many businesses employ cleaners directly and purchase their own cleaning equipment and products from supermarkets. This might seem like a cheaper, simpler way of working until you consider all the complications involved, such as managing the staff including holidays and sickness. Also, commercial premises call for commercial-grade cleaning products – a bottle of bleach and multi-purpose antibacterial spray simply usually aren’t enough.
Calibre can provide a turnkey service, managing the whole operation for you. Our professional staff are armed with the necessary commercial cleaning supplies and safety know-how to sanitise, freshen and shine your premises to a pristine standard. We also provide seamless staff management, ensuring year-round cover.
“I like our current cleaner but I can’t get hold of the office!”
It’s a frustrating issue and one we hear about a lot – but not from our own clients! We believe you should have a designated area manager to provide immediate help and assistance when you need it – no more passing messages through on-site cleaners and waiting days for a response.
We believe a valued worker is worth keeping hold of. So, if you’re happy with your current cleaner, with a TUPE process, you can keep them on.
“Our contractor always says one thing and does another”
From the moment you receive a Calibre quote, we will supply you with our proposed cleaning schedule, which can be adapted for your needs. This document details the exact tasks you can expect to be performed daily, weekly and monthly without fail. Our trusted team will stick rigorously to the schedule and regular supervisory checks will support them to stay focused and motivated.
“I’m not sure the cleaners are doing the hours I’m paying for”
We understand it’s vital to have trust in your suppliers. We put a huge amount of resources into recruiting and training staff that reflect our company values. When you employ a team of Calibre cleaners, you can expect a dedicated, honest workforce.
For added reassurance, we have created the TimeCloud, our own clocking-in and out system. Each member of our staff has a designated fob which records their working hours. This data is transferred directly to our HR and can be fed back to you as and when required.
A clean, hygienic and pleasant working environment is vital not only for staff morale but also the reputation of your business. Whether you need a single cleaner or a complete team, we can provide a reliable, meticulous service that reflects your company’s high standards.